HOLDS

We understand life happens. You may place your membership on hold for 14 to 90 days per calendar year. Each membership is eligible for one hold annually.

To request a hold:

• Submit written or digital notice at least 14 days before your next billing date.

• Include your return date in the request.

Your membership will automatically reactivate on the return date, and billing will resume. The hold period will be added to the end of your agreement.

If you choose to cancel while your membership is on hold, our cancellation policy still applies. Holds do not override cancellation terms.

BILLING & PAYMENTS

All memberships are recurring and billed every 4 weeks via automatic withdrawal, starting from your membership start date (or as otherwise agreed).

• Memberships renew automatically unless written cancellation notice is provided.

• Failed payments unresolved after 30 days may result in cancellation.

• No refunds will be issued.

CANCELLATIONS

To cancel your membership, you must notify us in writing (email or letter) before your next billing cycle. If notice is not received in time, the next 4-week billing cycle will be charged.

If you cancel before completing your agreement term, a cancellation fee applies. This fee reflects the difference between your original plan rate and the rate of a shorter-term plan for the time completed.

Example:

• 52-week plan: $160 every 4 weeks

• 26-week plan: $176 every 4 weeks

• Difference: $16 per billing cycle

• If you cancel after 24 weeks (6 billing cycles remaining): $16 × 6 = $96 cancellation fee

We do not issue refunds.